tag:status.nowsta.com,2005:/historyNowsta Status - Incident History2024-03-29T01:22:41-04:00Nowstatag:status.nowsta.com,2005:Incident/198332052024-01-25T20:53:38-05:002024-01-25T20:53:38-05:00System Outage<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>20:53</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>17:11</var> EST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>17:11</var> EST</small><br><strong>Identified</strong> - The Nowsta platform is experiencing an outage, our engineers have located the issue and are currently deploying a fix.</p>tag:status.nowsta.com,2005:Incident/195489272023-12-28T06:35:11-05:002023-12-28T06:35:11-05:00Nowsta Platform Maintenace<p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>06:35</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>03:35</var> EST</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>03:34</var> EST</small><br><strong>In progress</strong> - On Thursday, December 28 Nowsta will be performing important scheduled maintenance on the Nowsta production environment.<br />Platform downtime is expected for the duration of this change window. We will be scheduling the work to take place outside of most business hours to minimise any disruption. The maintenance window is scheduled to begin at 00:00AM EST and be completed by 06:00AM EST<br />Should you have any queries, please contact support@nowsta.com or your Customer Success Manager.</p><p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>03:34</var> EST</small><br><strong>Scheduled</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p>tag:status.nowsta.com,2005:Incident/192970812023-12-03T12:45:57-05:002023-12-03T12:45:57-05:00Nowsta Email Notification feature is experiencing a disruption in service.<p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>12:45</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>12:00</var> EST</small><br><strong>Investigating</strong> - The issue is currently being investigated.</p>tag:status.nowsta.com,2005:Incident/159154052023-01-25T09:08:06-05:002023-01-25T09:08:06-05:00NowstaPay service is currently down due to issue with out third party provider Synapse<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>09:08</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>16:57</var> EST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>16:54</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented, and we are monitoring the results.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>15:39</var> EST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>15:39</var> EST</small><br><strong>Identified</strong> - The issue has been identified, and we are working with our third-party provider, Synapse, to resolve it as quickly as possible. This issue is causing delays in any cashouts currently in progress. We have suspended the NowstaPay service until this issue is resolved.</p>tag:status.nowsta.com,2005:Incident/153450602022-12-16T13:45:29-05:002022-12-16T13:45:29-05:00Partial Outage - Currently investigating.<p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>13:45</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>13:43</var> EST</small><br><strong>Update</strong> - All outages should now be restored.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>12:21</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.nowsta.com,2005:Incident/108332952022-08-15T18:30:08-04:002022-08-15T18:30:08-04:00Degraded Service on Coordinator Application & NowstaPay<p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>18:30</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>18:12</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.nowsta.com,2005:Incident/98601832022-04-27T09:45:33-04:002022-04-27T09:45:33-04:00Degraded Performance - Currently investigating.<p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>09:45</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>09:00</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>16:33</var> EDT</small><br><strong>Investigating</strong> - We're currently having infrastructure issues that may impact some site functionality. We are currently investigating and apologize for any inconvenience this may have caused.</p>tag:status.nowsta.com,2005:Incident/94001712022-02-24T12:23:43-05:002022-02-24T12:23:43-05:00Issues With Upstream Provider<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>12:23</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>12:23</var> EST</small><br><strong>Update</strong> - Systems appear to be back online.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>11:42</var> EST</small><br><strong>Investigating</strong> - Our hosting provider is undergoing downtime, which is causing Nowsta and NowstaPay to be unavailable. Our engineers are investigating.</p>tag:status.nowsta.com,2005:Incident/74345552021-07-07T09:24:48-04:002021-07-07T09:24:48-04:00System Outage<p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>09:24</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>09:24</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>08:49</var> EDT</small><br><strong>Identified</strong> - Nowsta is currently being affected by an outage at our hosting provider. Engineers are investigating.</p>tag:status.nowsta.com,2005:Incident/68743982021-04-29T16:59:13-04:002021-04-29T16:59:13-04:00Degraded Performance<p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>16:59</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>15:27</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.nowsta.com,2005:Incident/68562922021-04-27T16:56:52-04:002021-04-27T16:56:52-04:00Degraded Performance<p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>16:56</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>15:12</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.nowsta.com,2005:Incident/68467542021-04-26T14:40:01-04:002021-04-26T14:40:01-04:00Degraded Performance<p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>14:40</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>14:30</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>14:30</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p>tag:status.nowsta.com,2005:Incident/66510742021-03-31T16:39:45-04:002021-03-31T16:39:45-04:00Degraded Service<p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>16:39</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>15:42</var> EDT</small><br><strong>Investigating</strong> - Users may be experiencing slower than normal response times, or in some cases difficulty accessing Nowsta altogether. Our engineers are investigating the issue.</p>tag:status.nowsta.com,2005:Incident/64186142021-02-28T05:00:40-05:002021-02-28T05:00:40-05:00Database Maintenance.<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>05:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>03:45</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>03:43</var> EST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.nowsta.com,2005:Incident/40250442020-05-03T23:24:24-04:002020-05-03T23:24:24-04:00Database upgrade<p><small>May <var data-var='date'> 3</var>, <var data-var='time'>23:24</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>23:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 1</var>, <var data-var='time'>14:13</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time to upgrade our database systems for improved security and performance. Scheduling, Time Tracking, Payroll Integration, Messaging, 3rd Party Integrations, and our mobile applications will be unavailable during this time. NowstaPay will remain available.<br /><br />To minimize Time & Attendance service disruption, this maintenance window was chosen by looking for the least amount of shifts that start or end within 30 minutes of each window.</p>tag:status.nowsta.com,2005:Incident/40243102020-05-03T18:47:40-04:002020-05-03T18:47:40-04:00Manager login issues<p><small>May <var data-var='date'> 3</var>, <var data-var='time'>18:47</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>18:36</var> EDT</small><br><strong>Investigating</strong> - We are currently seeing login issues for some users on app.nowsta.com. The issue has been identified and we are deploying a fix.</p>tag:status.nowsta.com,2005:Incident/19864102018-11-02T12:41:23-04:002018-11-02T12:41:23-04:00Temporary SMS outage to some AT&T customers<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>12:41</var> EDT</small><br><strong>Resolved</strong> - After monitoring our delivery rates for several days, we are happy to report that they are back to normal and that the issue with text messages sent through our SMS provider has been resolved.<br /><br />While we think this was a rare occurrence, for higher reliability and better user experience we recommend switching your account to use iOS and Android push notifications instead of SMS. Talk to us to get this enabled for your account. Thanks everyone for your patience and support!</p><p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>19:03</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor the situation and are not sure it's not fully over, but we have good news - we are seeing much higher SMS deliverability rates than before and believe the vast majority of AT&T users should be receiving texts normally. As a result, users may receive texts from Nowsta from different phone numbers than they are used to. Thanks for all your patience and continued support, and we'll keep you posted on more updates on this matter.</p><p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>13:27</var> EDT</small><br><strong>Monitoring</strong> - We are currently investigating reports of text message notifications not being sent to a small percentage of users, particularly those that have the AT&T carrier in North America. Unfortunately the issue is on AT&T's/our SMS partner Twilio's end (see https://downdetector.com/status/att/map/), so it is out of hands, but we wanted to keep you informed anyway. We will provide further updates when we have more information or the issue is resolved.</p>tag:status.nowsta.com,2005:Incident/19039282018-09-11T17:00:43-04:002018-09-12T09:35:02-04:00Temporary payment delays<p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>17:00</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved, and measures have been put in place to prevent similar delays in the future. Thank you for your patience!</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>15:15</var> EDT</small><br><strong>Identified</strong> - Due to an overwhelming amount of cashouts on NowstaPay in a short timeframe, transaction settlements may be delayed by several hours. All payments will still be submitted before today's ACH cutoff and should be available as scheduled on 9/12. We apologize for any inconvenience.</p>tag:status.nowsta.com,2005:Incident/18899862018-09-03T12:12:39-04:002018-09-03T12:13:29-04:00Brief SMS outage<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>12:12</var> EDT</small><br><strong>Resolved</strong> - Starting at 11 am EDT and lasting for about one hour, we experienced service interruption with our SMS provider. For that time, any text messagesĀ and reminders sent through the system did not go out, but they have all been delivered now, and SMS service has resumed as normal. No in-app push notifications or emails were affected.</p>tag:status.nowsta.com,2005:Incident/17554442018-06-07T10:21:45-04:002018-06-07T10:21:45-04:00System-wide degraded performance<p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>10:21</var> EDT</small><br><strong>Resolved</strong> - We are happy to report that the site-wide performance issues happening yesterday have been fully resolved, and we will be restoring full feature functionality shortly. Please don't hesitate to reach out if you see anything out of the ordinary happening on the platform or any more speed issues.<br /><br />Thanks again for your patience and understanding. Your continued support and feedback mean everything to us.</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>18:40</var> EDT</small><br><strong>Update</strong> - Hello!<br /><br />The engineers finished improving the way the application receives and processes employee responses to job requests, which has significantly reduced the burden on the servers. The application appears to be functional and all pages are accessible, albeit operating at a reduced speed.<br /><br />We found another issue slowing down the application in the time & attendance page. Normally, when you open the time & attendance page, it loads each employees times individually, generating 1000s of requests a minute.<br /><br />The engineers just released a new update that will significantly reduce the requests needed to generate the same amount of time & attendance information, which should help speed up every account. <br /><br />As previously stated, click on the Subscribe button to receive the latest information as soon as it's posted. Thank you for your continued patience as we make gradual improvements to the site.</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>16:12</var> EDT</small><br><strong>Update</strong> - Thank you for your patience as we work on resolving the speed issues. Since the last message, we've identified one of the issues being the application would load every client and venue when you first sign on. This does not have much of an effect when a handful of coordinators are online, but definitely compounds when a lot of coordinators are on Nowsta. <br /><br />The engineering team will be changing this in the future, so the application will load the information only when a coordinator accesses it, which should greatly increase your browsing speed. <br /><br />We also temporarily removed the dots indicating how many employees are confirmed or being requested in the Event Calendar page, but still display Green events if it's fully confirmed, Yellow if it's not fully confirmed, and Red if an employee has declined a shift. We expect the speed to improve a bit while our engineers take the next step to enhance the app.<br /><br />The next step to improve your speed is updating the way our application receives and processes employee responses to job requests. Right now, we've estimated this takes up about 23% of our server's resources, so enhancing this aspect of the application should reduce the lag significantly.<br /><br />As previously stated, we will update you here every hour on the hour with the latest information. If you'd like to receive updates via email, please hit the subscribe button to receive the latest information as soon as it's posted.</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>11:26</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>10:59</var> EDT</small><br><strong>Update</strong> - The performance degradation issue from yesterday has reoccurred. We're investigating it as quickly as possible, Sorry for any inconvenience.</p><p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>21:19</var> EDT</small><br><strong>Update</strong> - The performance issues have been resolved, all systems are operational.</p><p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>18:56</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>16:00</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue. Thanks for your patience.</p>